Track Your Order

You placed your order — now the waiting begins. We know that feeling.

Every ChilDecor piece is made by hand, packed with care, and shipped within 1–3 business days. Once your order is on its way, you'll receive a tracking number by email so you can follow it every step of the journey.

To track your order:
Enter your email, order number and tracking number, and we'll show you exactly where your package is.

Still have questions?

We recommend using 17track.net — it works well for most carriers we ship with. If you're still having trouble, send us a message and we'll track it down for you.

International shipments can go quiet for stretches — especially during customs processing. If there are no updates for more than 14 days, reach out to us and we'll look into it right away.

This happens occasionally. First, check with neighbors and look around your porch, back door, or mailbox area. If the tracking just updated, wait 24 hours — sometimes carriers scan packages as delivered before the final drop-off. Still nothing? Contact us and we'll help you sort it out.

Check your spam folder first — it sometimes ends up there.

It can take up to 24 hours after shipment for the carrier to scan and activate tracking.

Write to us at Contact — we'll look into it right away.

We ship to the US, Canada, and across Europe. Delivery times vary by destination — you can find full details on our Shipping Policy page.