Refund policy

Returns & Refunds

We want you to love what you received. If something isn't right, we're here to help.

You have 30 days from the delivery date to request a return. To be eligible, your item must be in its original condition — unused, with all original packaging intact. Please keep your order confirmation or proof of purchase handy.

To start a return, reach out to us at hello@childecor.com — we'll review your request and send you a return shipping label along with instructions on where to send your package. Please don't send items back without contacting us first, as we won't be able to process unrequested returns.

Where to send your return:

  • US customers — returns are sent to our warehouse in Florida.
  • EU customers — returns are sent to our storage facility in Kyiv region, Ukraine.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect due to our error — in that case, we'll cover the return shipping.

Damages & Issues

Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect — contact us right away at hello@childecor.com and we'll make it right.

Non-Returnable Items

We're unable to accept returns on personalized or made-to-order items — pieces created with a custom name, individual design, or non-standard dimensions. Since these are made especially for you, they can't be restocked or resold.

If you're unsure whether your item qualifies, just reach out before purchasing — we're happy to clarify.

Exchanges

The simplest way to exchange an item: return the original (once accepted), and place a new order separately. This keeps things fast and accurate on both sides.

EU Customers - 30-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the right to cancel or return it within 30 days of delivery, for any reason. Your item must be unused, in original packaging, and accompanied by proof of purchase.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by submitting a return or cancellation request through your customer account. https://shopify.com/71436337194/account

The withdrawal period expires 30 days from the day you (or a third party indicated by you) received the last item of your order. If the withdrawal period ends on a weekend or public holiday, it is extended to the next business day.

You may also cancel your order at any time before it has been fulfilled.

Once we receive your returned item(s), we will process your refund within a reasonable timeframe using the same payment method you used for the original purchase.

Refunds

Once we receive and inspect your return, we'll let you know whether it's been approved. If approved, a refund will be issued to your original payment method within 10 business days. Keep in mind that your bank may take additional time to process and post the credit.

If more than 15 business days have passed since your refund was approved and you haven't seen it yet — please contact us at hello@childecor.com.