Refund policy
Returns & Refunds
We want you to love what you received. If something isn’t right, we’re here to help.
- 30-day returns: request a return within 30 days of delivery. Items must be unused, in original condition, with original packaging.
- Personalized & made-to-order items: cannot be returned, as they are created especially for you.
- Damaged or incorrect item? Contact hello@childecor.com right away. We cover return shipping when the issue was our error.
- Return shipping: is paid by the customer unless the item is damaged, defective, or incorrect.
- Refunds: approved returns are refunded to the original payment method within 10 business days after inspection.
- EU customers: eligible items can be cancelled or returned within 30 days of delivery.
To begin a return, email hello@childecor.com with your order number and reason for return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return locations
- US customers: returns are sent to our warehouse in Florida.
- EU customers: returns are sent to our storage facility in the Kyiv region, Ukraine.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect due to our error. In that case, we will cover the return shipping.
Damages & issues
Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact hello@childecor.com right away and we’ll make it right.
Non-returnable items
We’re unable to accept returns on personalized or made-to-order items, including pieces created with a custom name, individual design, or non-standard dimensions. Because these products are made specifically for you, they cannot be restocked or resold.
If you are unsure whether your item qualifies for a return, please contact us before purchasing. We’ll be happy to clarify.
Exchanges
The simplest way to exchange an item is to return the original item once it has been accepted, then place a new order separately. This helps keep the process fast and accurate.
EU customers — right of withdrawal
If your order is shipped to a country within the European Union, you have the right to cancel or return eligible items within 30 days of delivery, for any reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.
You may withdraw from your purchase within 30 days of receiving your order without giving a reason. To exercise this right, submit a return or cancellation request through your customer account .
The withdrawal period expires 30 days after you, or a third party indicated by you, receives the last item in your order. If the final day falls on a weekend or public holiday, the period is extended to the next business day.
You may also cancel your order at any time before it has been fulfilled.
Refunds
Once we receive and inspect your return, we’ll notify you whether it has been approved. If approved, your refund will be issued to your original payment method within 3-6 business days.
Your bank or card provider may need additional time to process and post the credit. If more than 7 business days have passed since your refund was approved and you have not received it, contact hello@childecor.com.