Shipping policy

All ChilDecor orders ship free — no minimum, no exceptions.

Import VAT may apply to international orders and may be collected at checkout or upon delivery.

Processing Time

Before your order ships, we prepare and pack it:

  • Items shipped from our US Warehouse — ready within 1 business day
  • Items shipped from Ukraine — ready within 1–3 business days

Delivery Times

Each product listing indicates where it ships from. Use the table below to estimate delivery to your region. Delivery times are estimates and may be affected by carrier or customs delays.

Ships from Destination Estimated delivery Carrier
US Warehouse United States 3–5 business days UPS, USPS, DHL
Ukraine United States 7–14 business days Nova Poshta, Ukrposhta
Ukraine Europe 7–14 business days Nova Poshta, Ukrposhta
Ukraine Canada 7–14 business days Nova Poshta, Ukrposhta

How to Know Where Your Item Ships From

Each product listing clearly states the shipping origin:

  • Ships from: US Warehouse — ships from Florida. Available for US delivery only. EU and Canadian customers ordering this item will receive it from Ukraine.
  • Ships from: Ukraine — ships from Ukraine to all destinations.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking details within 3 business days of your order, please contact us at hello@childecor.com.

Customs, VAT & Import Charges

Shipping is free, but international orders may be subject to import duties, VAT, GST, or other local taxes, as well as customs-clearance or carrier handling fees. These charges are separate from shipping.

For EU orders shipped from Ukraine, import VAT and, where applicable, customs duties or handling fees may be due. Taxes and duties may be collected at checkout or requested by the carrier or customs authority before delivery. If a charge was not collected at checkout, the recipient is responsible for paying it. Check your order total to see which charges, if any, were collected when you placed your order.

Amounts vary by destination, product, order value, and current local rules. For an estimate, contact your local customs office. If you receive a payment request, verify it through the carrier's official tracking page or your customs authority before paying.

Address Accuracy & Delivery Issues

Please check the recipient's full name, street address, apartment or unit number, city, postal code, and phone number before placing your order. Incomplete or incorrect details can delay delivery, cause a return, or result in additional charges. If you notice an error, contact us as soon as possible at hello@childecor.com.

Carrier and customs delays are outside our control, but we'll help investigate a delayed or missing parcel. Please email us with your order number and tracking details.

Questions?

Reach out at hello@childecor.com — we're happy to help.